Hello, this is Woollim Mall.

Sorry for the late reply.
If you tell me your order number and name, I will check with the person in charge and give you a more accurate answer on the delivery.
We apologize for the inconvenience caused by the delay in delivery.

Thank you. 

[ Original Message ]

12월  8일 부터 주문을 했는데요 아직도 배송 시작 안했어요. 제발 배송 시작 좀 해주세요.

Please can you deliver my order. I have sent you emails but still there is no response.